Customer Service Agent

2 weeks ago


Bloomington, United States Careerbuilder-US Full time

Careerbuilder-US is seeking a Customer Service Agent to join a leading consulting firm. This role offers the opportunity to work with a prominent Fortune 500 organization, providing excellent career advancement possibilities. This is a full-time position requiring 40+ hours per week.

Compensation for the Customer Service Agent

  • The hourly wage for this role is $18/hr | $18.75/hr for Bilingual candidates
  • Comprehensive benefits are available to full-time employees after a 90-day period
  • A 401(k) plan with company matching is offered to full-time employees after one year of service

Highlights of the Customer Service Agent Position

  • This is a contract position with the potential for permanent employment based on attendance, performance, and business requirements
  • Work schedule: Monday to Friday, between 7am and 6pm (8-hour shifts)
    • During peak seasons, a 40-hour work week is expected, with overtime as needed. Training and off-peak hours may vary between 32 to 40 hours based on client demands.
  • Onsite for initial training, followed by remote work

Responsibilities of the Customer Service Agent

  • Assist clients with the enrollment process and updates to their healthcare and pension plans.
  • Initially assigned to one client, with opportunities for cross-training to support multiple clients over time.
  • Engage with clients via phone, web chat, and email throughout the day.
  • Build rapport and respond to inquiries through various communication channels.
  • Handle sensitive information with care, adhering to HIPAA and Data Privacy regulations.
  • Translate complex health and welfare terms into clear, understandable instructions for clients.
  • Review client plan documents and utilize online resources to address immediate inquiries and anticipate future needs.
  • Demonstrate compliance with company and client procedures, providing accurate information.
  • Maintain thorough and professional documentation of calls and cases.
  • Perform additional duties as required.


  • Bloomington, Indiana, United States Adalie Allen - State Farm Agent Full time

    Position OverviewAdalie Allen - State Farm Agent is looking for a motivated and professional individual to enhance our customer engagement efforts. As a vital member of our agency, you will cultivate and strengthen customer connections within the community while promoting a range of State Farm products, including auto, home, and life insurance.Key...


  • Bloomington, Indiana, United States Adalie Allen - State Farm Agent Full time

    Position OverviewAdalie Allen - State Farm Agent is in search of a dynamic and career-focused individual to enhance our customer engagement efforts. As a member of our team, you will cultivate and strengthen customer connections within the community while promoting a range of State Farm products, including auto, home, and life insurance.Key...


  • Bloomington, Indiana, United States Adalie Allen - State Farm Agent Full time

    Position OverviewAdalie Allen - State Farm Agent is in search of a dynamic and career-focused individual to enhance our customer engagement efforts. As a representative for our agency, you will foster and nurture client relationships within the community while promoting various State Farm offerings, including auto, home, and life insurance.Key...


  • Bloomington, United States Adalie Allen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm insurance and financial services products.This...


  • Bloomington, United States Rick McLean - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Bloomington, United States Allison Allen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Bloomington, IN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Allison Allen - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...


  • Bloomington, United States Lisa Allen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesProvide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility,...


  • Bloomington, Indiana, United States Donna Niese - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Donna Niese - State Farm Agent.Key ResponsibilitiesForge strong relationships with customers to understand their needs and preferences.Employ a customer-centric approach to guide clients through comprehensive insurance...


  • Bloomington, Indiana, United States Lisa Allen - State Farm Agent Full time

    Job Description**Position Overview**Are you looking for a part-time job that offers meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.Responsibilities:Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages,...


  • Bloomington, Indiana, United States Adalie Allen - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch service to clients? If so, we may have the perfect opportunity for you!Key ResponsibilitiesAssist clients with insurance and financial services to help them manage risks and achieve their...


  • Bloomington, Illinois, United States Mandy Reed - State Farm Agent Full time

    Job OverviewMandy Reed - State Farm Agent is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesClient Communication: Respond to customer...


  • Bloomington, United States Lisa Allen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • Bloomington, United States Allison Allen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • Bloomington, Indiana, United States Adriana Cabrera - State Farm Agent Full time

    About Adriana Cabrera - State Farm AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist. As a key member of our agency, you will play a vital role in providing exceptional client experiences and contributing to the growth of our successful insurance agency.Responsibilities:Customer Relationship Building:...

  • Agent's Assistant

    2 months ago


    Bloomington, United States Adalie Allen - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Agent's Assistant - State Farm Agent Team Member for Adalie Allen - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your diversified marketing shapes our brands public image and cultivates existing client relations. Your cross-functional campaigns will expand...


  • Bloomington, United States Jim Spachman - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Financial Services Representative State Farm Agent Team Member with Jim Spachman - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers...


  • Bloomington, Indiana, United States Adriana Cabrera - State Farm Agent Full time

    Position Overview:As a Bilingual Customer Service Representative at Adriana Cabrera - State Farm Agent, you will be essential in providing outstanding support and assistance to our valued clients. Your commitment to ensuring customer satisfaction and your proficiency in both English and Spanish will be instrumental in fostering strong connections and...


  • Bloomington, Indiana, United States Adriana Cabrera - State Farm Agent Full time

    Position Overview:As a Bilingual Client Support Specialist at Adriana Cabrera - State Farm Agent, you will be instrumental in providing outstanding service and assistance to our valued clients. Your commitment to customer satisfaction and proficiency in both English and Spanish will be essential in fostering strong connections and delivering essential...


  • Bloomington, United States Donnaniese Full time

    Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our...


  • Bloomington, Indiana, United States Adriana Cabrera - State Farm Agent Full time

    Position Overview:As a Bilingual Client Support Specialist at Adriana Cabrera - State Farm Agent, you will be instrumental in providing outstanding service and assistance to our clientele. Your commitment to client satisfaction and proficiency in both English and Spanish will be essential in fostering strong connections and offering insightful information...