Program Manager

4 days ago

Sacramento, California, United States BI Incorporated Full time

Job Summary

BI Incorporated is seeking a highly skilled and experienced Program Manager to oversee the Intensive Supervision Appearance Program (ISAP) office. The successful candidate will be responsible for operational and financial oversight, ensuring compliance with contractual obligations and maintaining frequent communication with Department of Homeland Security (DHS)/US Immigration and Customs Enforcement (ICE) representatives and community-based organizations.

Key Responsibilities

  • Manage and direct all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services, and employees.
  • Manage all employees assigned to an ISAP office, including interviewing, hiring, and training, as well as planning, assigning, and directing work.
  • Ensure programs function in a manner that satisfies contractual obligations, developing timely and accurate reports on the status of program operations.
  • Develop and implement strategies and action plans to achieve operational and financial objectives.
  • Serve as the local point of contact with DHS/ICE, maintaining frequent and productive liaison, including accurate and timely monthly reports, annual reports, and verbal and written notification of emergencies, contingencies, or unusual occurrences.
  • Establish and maintain frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for ISAP.
  • Evaluate, identify, and describe contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the ISAP.
  • Administer Security Plan for a specific office, including daily operations, security contingencies, emergencies, and mitigation plans, security of Company and DHS/ICE employees, participants, and the general public.
  • Implement systems to physically track and supervise all program participants.
  • Administer the Quality Control Plan, including performance of monthly audits to evaluate program operations for compliance with the Quality Control Plan and contract requirements.
  • Manage program participant violations in conjunction with Intensive Supervision Case Specialist, overseeing preparation of documentation to acquire DHS/ICE direction and action if disciplinary measures are necessary.
  • Review and approve program participants' service plans to ensure compliance with state requirements and contractual obligations.

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