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Family Access Program Manager

2 months ago


Olympia, Washington, United States Child Care Action Council Full time
Job Summary

This is a dynamic and creative position that will play a key role in developing and implementing a statewide coordinated recruitment and enrollment system. The system will be locally responsive and supports families by increasing access to inclusive PreK programming that meets identified child and family needs, eligibility, and ensures consistent and informed family choices.

Key Responsibilities
  • Collaborate with regional staff and the coordinating office to create a shared statewide process to develop a statewide coordinated recruitment and enrollment system.
  • Build strong working relationships with community partners and parents to inform the building of a system that supports the identified needs of families.
  • Recommend the structure of the system clarifying what roles should be centrally located and what should be locally delivered.
  • Clarify the roles of key partners (Licensed Child Care, ESD's, School Districts, Community Based Organizations who serve Children, etc.) to ensure an inclusive plan and system.
  • Develop an implementation workplan that clarifies CCA of WA system roles, responsibilities, and other partners and reflects the initial three years of development.
  • Develop an ongoing and clear communications process that informs communities and partners about the progress on this work.
Essential Job Duties
  • Work in close partnership and meet regularly with the five other regions' and coordinating office Family Access Program Managers, the CCA of WA statewide Family Center, and Department of Children, Youth and Families CRE team to ensure that high quality services are equitably delivered statewide while being flexible to meet local needs.
  • Build partnerships with Educational Service districts, school districts, and elementary school principals in the region and develop a deep and ongoing understanding of Transition to Kindergarten opportunities available to families.
  • Work in partnership with CCA of WA Family Center specialists to inform regional resource updating in the Family Center database, regional family need trends, and community tabling opportunities.
  • Maintain a knowledge base of innovative best practices and related research that may inform family service implementation, communities of practice, and CRE data practices.
  • Represent the CCA of Washington system in meetings locally, regionally and statewide.
  • Use data and family voice to produce compelling reports and stories about our work and impacts.
  • Present to external stakeholders on program initiatives and deliverables as requested.
  • Maintain effective regional oversight of Contract terms and conditions, meet data and reporting requirements, administer appropriate customer service feedback, and ensure ongoing quality assurance and program goals monitoring.
Requirements
  • Have a deep interest in supporting equity and community-based solutions to meet family needs.
  • Seek, learn and adapt to new information and changes quickly.
  • Build relationships and model cross-cultural agility.
  • Enjoy details, data, organization and operations.
Qualifications
  • A combination of experience, education and/or professional development in delivering effective supports for families with community-based partners, stakeholders, and customers.
  • Experience with outcomes-based direct services and data informed decisions.
  • Experience using and evaluating resource or benefits databases for clients, navigating complex systems to find information for families, and/or connecting families with child care options.
  • Ability to identify and learn current platforms and applications that families use to stay connected to issues that are important to them.