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Customer Care Specialist

2 months ago

Long Beach, California, United States HRO Inc Full time

Position Overview:

HRO Inc is seeking a full-time Customer Service Representative to provide exceptional support to our valued clients. This role requires a proactive individual who can operate independently while ensuring high standards of service and compliance.

Key Responsibilities:

  • The Customer Service Representative will maintain communication with all stakeholders regarding the status of ongoing issues, collaborating closely with escalation teams to document and track any deviations from standard procedures, ultimately contributing to the development of best practices.
  • Problem Solving: A critical aspect of this role involves resolving issues to sustain strong relationships with our existing clientele.
  • Timely Support: The Customer Service Representative will deliver prompt and effective support via telephone and chat, serving as the primary contact for clients from issue identification through to resolution whenever feasible.
Qualifications:
  • A High School Diploma or GED is required; a college degree or equivalent experience is preferred.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Exceptional verbal and written communication skills, particularly in a phone or email context.
  • Strong interpersonal skills and basic computer proficiency.

We are looking for a self-motivated and reliable professional who thrives in a flexible, service-oriented environment.