Customer Service Lead
4 weeks ago
About MOD Pizza
MOD Pizza is a fast-growing restaurant chain that is passionate about serving high-quality pizzas and salads to our customers. We believe in creating a positive and inclusive work environment where our employees can grow and develop their skills.
Job Summary
We are seeking a Customer Service Lead to join our team at MOD Pizza. As a Customer Service Lead, you will be responsible for providing exceptional customer service, leading our team to deliver amazing pizzas and salads, and creating a positive and welcoming atmosphere in our restaurant.
Key Responsibilities
- Provide exceptional customer service and ensure that our customers have a positive experience in our restaurant.
- Lead our team to deliver amazing pizzas and salads, and maintain high standards of quality and presentation.
- Create a positive and welcoming atmosphere in our restaurant, and ensure that our employees are engaged and motivated.
- Partner with our General Manager to engage with our community and promote our brand.
- Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements
- Minimum of 1 year of customer service or restaurant leadership experience.
- Experience successfully leading, coaching, training, and motivating front-line employees.
- Ability to think strategically and act tactically.
- Ability to stay calm and focused in busy restaurant operations.
- Must be at least 18 years old.
About MOD Pizza
MOD Pizza is a fair chance employer and an equal opportunity employer. We believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact us.
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