Quality Assurance Liaison

1 week ago


Malden, Massachusetts, United States New England Coffee Full time
Key Responsibilities
  • Contact Center Operations: Manage a high volume of customer calls, emails, and voicemails, ensuring timely and professional responses.
  • Issue Resolution: Respond to customer complaints and compliments, escalating issues when necessary to ensure satisfactory resolution.
  • Customer Retention: Foster strong relationships with customers through proactive communication, order fulfillment, and regular follow-ups.


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