Customer Service Representative
15 hours ago
Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at North Freeway Hyundai. As a Customer Service Representative, you will be responsible for providing exceptional customer service while accurately processing transactions and handling payments.
Key Responsibilities:
- Customer Interactions:
- Greet customers warmly and assist them with their inquiries and transactions.
- Provide information about dealership services, promotions, and policies as needed.
- Address customer concerns or complaints promptly and escalate issues to management when necessary.
- Maintain a positive and professional demeanor at all times, representing the dealership in a courteous manner.
- Transaction Processing:
- Accurately process customer transactions, including cash, credit/debit cards, and checks, using dealership software or POS systems.
- Calculate and collect payments for vehicle purchases, service invoices, parts orders, and other dealership products and services.
- Ensure that all transactions are completed efficiently and in compliance with dealership policies and procedures.
- Verify the accuracy of transaction details, including prices, discounts, and taxes, before finalizing sales.
- Cash Handling:
- Handle cash and financial transactions securely, following proper cash handling procedures.
- Balance cash drawers and reconcile transactions at the end of each shift.
- Prepare daily cash reports and deposits for accounting purposes.
- Maintain accurate records of cash transactions and ensure that all documentation is properly filed and archived.
- Team Collaboration:
- Collaborate with other dealership departments to ensure smooth operations and customer satisfaction.
- Participate in training sessions and meetings to stay informed about dealership policies, procedures, and products.
Salary: $45,000 - $65,000 per year
Requirements: High school diploma or equivalent required; previous customer service experience preferred.
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