Customer Service Representative

15 hours ago


Spring, Texas, United States North Freeway Hyundai Full time

Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at North Freeway Hyundai. As a Customer Service Representative, you will be responsible for providing exceptional customer service while accurately processing transactions and handling payments.

Key Responsibilities:

  1. Customer Interactions:
    • Greet customers warmly and assist them with their inquiries and transactions.
    • Provide information about dealership services, promotions, and policies as needed.
    • Address customer concerns or complaints promptly and escalate issues to management when necessary.
    • Maintain a positive and professional demeanor at all times, representing the dealership in a courteous manner.
  2. Transaction Processing:
    • Accurately process customer transactions, including cash, credit/debit cards, and checks, using dealership software or POS systems.
    • Calculate and collect payments for vehicle purchases, service invoices, parts orders, and other dealership products and services.
    • Ensure that all transactions are completed efficiently and in compliance with dealership policies and procedures.
    • Verify the accuracy of transaction details, including prices, discounts, and taxes, before finalizing sales.
  3. Cash Handling:
    • Handle cash and financial transactions securely, following proper cash handling procedures.
    • Balance cash drawers and reconcile transactions at the end of each shift.
    • Prepare daily cash reports and deposits for accounting purposes.
    • Maintain accurate records of cash transactions and ensure that all documentation is properly filed and archived.
  4. Team Collaboration:
    • Collaborate with other dealership departments to ensure smooth operations and customer satisfaction.
    • Participate in training sessions and meetings to stay informed about dealership policies, procedures, and products.

Salary: $45,000 - $65,000 per year

Requirements: High school diploma or equivalent required; previous customer service experience preferred.



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