Insurance Customer Service Representative Role

6 days ago


Spring, Texas, United States Allstate - Crystal Reagan Agency Full time

Join Allstate - Crystal Reagan Agency as a key member of our team in a dynamic role that offers opportunities for growth and development. As an Insurance Customer Service Representative, you will play a crucial part in delivering exceptional customer experiences and driving business success.

About the Job

This is a full-time position offering a competitive salary of $45,000-$55,000 per year, based on experience, with opportunities for career advancement. The successful candidate will have excellent communication skills, be able to work independently, and possess a strong work ethic.

Key Responsibilities
  • Provide top-notch customer service via phone and email, ensuring timely resolution of customer inquiries and issues.
  • Maintain accurate records and documentation, adhering to industry standards and regulatory requirements.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.
  • Analyze customer needs and preferences to identify opportunities for upselling and cross-selling relevant insurance products.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Must hold a valid Texas General Lines P&C license or obtain one within 6 months of employment.
  • Strong analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.
  • Excellent written and verbal communication skills, with the ability to effectively interact with customers and colleagues.


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