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Food Service Operations Manager

2 months ago

Minneapolis, Minnesota, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled and experienced Food Outlet Supervisor to join our team at Great Wolf Lodge. As a key member of our food and beverage operations, you will be responsible for ensuring the successful execution of all lodge standards and daily tasks and assignments.

Key Responsibilities
  • Supervise Daily Food Outlet Operations: Ensure the successful execution of all lodge standards and completion of daily tasks and assignments.
  • Assist with Restaurant Operations: Assist with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, and ensuring staff breaks.
  • Maintain Sanitation and Safety Standards: Ensure that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift, while always adhering to sanitation, safety, and alcohol beverage control policies.
  • Coach and Develop Team Members: Provide coaching, encouragement, and recognition to pack members regularly.
  • Understand and Champion Great Wolf Policies: Understand and champion Great Wolf policies and procedures, and collaborate with Department and Lodge leadership in performance management of the department and its Pack Members.
  • Respond to Guest Concerns: Respond to pack/guest concerns and escalate to leadership as appropriate.
  • Participate in Scheduling and Labor Management: Understand and participate in scheduling of staff, execution of labor management, and forecasting.
  • Provide Administrative Support: Provide supervisory and administrative support for food and beverage operations, including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel-related matters.
  • Conduct Daily Audits: Perform daily audits per procedure to ensure optimal operation to standards.
  • Facilitate Daily Stand-Up Meetings: Conduct daily stand-up meetings with food and beverage pack to prioritize the day and facilitate feedback from Pack Members.
  • Monitor Staff Performance: Monitor performance of staff, providing real-time feedback and coaching.
  • Participate in Recruitment and Selection: Participate in the recruitment process and selection of talent for the F&B staff.
  • Develop and Execute Action Plans: Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS.
  • Participate in Performance Management: Participate in pack performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintain Quality of Operation: Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.
  • Develop and Implement Safety Programs: Assist in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations, including Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.
Requirements
  • High School Diploma or Equivalent: High school diploma or GED.
  • Leadership Experience: Minimum of 1 year experience in a food service leadership capacity.
  • Point-of-Sale Experience: Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.
  • Software Skills: Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
  • Customer Service Skills: Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
  • Math Skills: Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
  • Language Skills: Proficient in both written and spoken English.
  • Availability: Ability to work flexible schedule, including nights, weekends, and holidays as needed.