Customer Service Representative Plumbing Specialist

10 hours ago


Deerfield Beach, Florida, United States Lindstrom Air Conditioning Full time

**Job Summary**

Lindstrom Air Conditioning is seeking a highly skilled Customer Service Representative Plumbing to join our team. As a key member of our customer service team, you will be responsible for ensuring all customers are well communicated and informed about service call scheduling.

**Key Responsibilities:**

  • Manage inbound and outbound calls in a timely manner
  • Identify customer's Plumbing needs and clarify customer's information to provide solutions
  • Schedule and coordinate all Plumbing maintenance and service calls
  • Maintain the Service and Maintenance Technicians daily schedules
  • Ensure service calls are properly completed
  • Schedule any return trips with customers if needed
  • Dispatch Plumbing technicians, one call at a time
  • Monitor the dispatch board to ensure technicians are productive

**Requirements:**

  • Previous experience in a Call Center support role
  • Strong phone and verbal communication skills with active listening skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Attention to detail
  • Data Entry: Ability to enter accurate information and post invoices
  • Ability to type 45 WPM

**Benefits:**

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Retirement Benefit
  • Disability Insurance
  • Paid holidays
  • Paid time off
  • Technical training
  • Incentive compensation programs
  • Supplemental health benefits


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