Customer Service Representative Plumbing Specialist
10 hours ago
**Job Summary**
Lindstrom Air Conditioning is seeking a highly skilled Customer Service Representative Plumbing to join our team. As a key member of our customer service team, you will be responsible for ensuring all customers are well communicated and informed about service call scheduling.
**Key Responsibilities:**
- Manage inbound and outbound calls in a timely manner
- Identify customer's Plumbing needs and clarify customer's information to provide solutions
- Schedule and coordinate all Plumbing maintenance and service calls
- Maintain the Service and Maintenance Technicians daily schedules
- Ensure service calls are properly completed
- Schedule any return trips with customers if needed
- Dispatch Plumbing technicians, one call at a time
- Monitor the dispatch board to ensure technicians are productive
**Requirements:**
- Previous experience in a Call Center support role
- Strong phone and verbal communication skills with active listening skills
- Ability to multi-task, set priorities, and manage time effectively
- Attention to detail
- Data Entry: Ability to enter accurate information and post invoices
- Ability to type 45 WPM
**Benefits:**
- Medical Insurance
- Dental Insurance
- Life Insurance
- Retirement Benefit
- Disability Insurance
- Paid holidays
- Paid time off
- Technical training
- Incentive compensation programs
- Supplemental health benefits
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Deerfield Beach, Florida, United States Lindstrom Air Conditioning Full time**About Lindstrom Air Conditioning**We are a leading provider of residential and commercial plumbing services in Florida, committed to delivering exceptional customer satisfaction and building long-term relationships with our clients.**Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key...
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