Member Experience Specialist

7 days ago


Cottonwood, Arizona, United States Credit Union West Full time
About Credit Union West

Credit Union West is dedicated to providing exceptional member experiences, outstanding benefits, and a supportive work environment. Our commitment to excellence has earned us a prestigious award as a Top Company to Work for in Arizona for 12 consecutive years.

Salary and Benefits

The salary for this position ranges from $ $45,000 to $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including 100% paid health, dental & vision insurance, up to 15% earning incentives, and a 401K plan with employer matching funds up to 5%. Additionally, we provide profit sharing, tuition reimbursement, gym membership reimbursement, and paid time off for holidays, vacation, and sick days.

Job Responsibilities

The Member Service Consultant will be responsible for providing top-notch member service, developing and expanding new and existing relationships, and supporting teller operations, new accounts, account maintenance, and consumer loan applications and funding. Key responsibilities include:

  1. Teller activities: processing transactions efficiently, observing context and conversational cues, and maintaining proper security controls.
  2. New account and member maintenance: opening, maintaining, and closing membership accounts, providing proactive follow-up, and assisting with online banking, direct deposit, automatic transfers, and account maintenance.
  3. Sales and service: demonstrating behaviors that reflect our mission, core values, and service standards, meeting sales and production objectives, and completing loan and title documents.
  4. Digital member support: assisting members through digital channels, establishing member relationships, and encouraging adoption of digital services.


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