Senior Customer Support Specialist

5 days ago


East Syracuse, New York, United States Carrier Full time
Job Overview:

The Sr. Customer Service Associate will be responsible for providing exceptional customer support to commercial customers, including hospitals, universities, retail businesses, and industrial complexes. The ideal candidate will have a strong technical aptitude and excellent communication skills, with the ability to work in a fast-paced environment.

Key Responsibilities:

- Provide superior customer service via phone and email, ensuring SLA expectations are met and exceptional quality services are delivered.
- Collaborate with internal teams to ensure smooth operations and continuous improvement of customer service processes.
- Escalate customer-facing issues to management, identifying trends and areas for improvement to enhance client satisfaction and operational efficiency.

Requirements:

- High School Diploma or GED
- 3+ years of experience in a customer service role, with a focus on delivering exceptional client support.
- Strong understanding of CRM software and other industry-specific platforms.

Preferred Qualifications:

- Self-starter with strong organizational skills, able to prioritize work and multitask effectively.
- Strong analytical skills, accuracy, and attention to detail are necessary.

Compensation and Benefits:

$61,213 - $107,122 per year, plus benefits, such as health insurance, retirement plans, and paid time off.

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