Technical Support Specialist with a Passion for Customer Delight

3 days ago


East Syracuse, New York, United States The Garam Group Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at The Garam Group. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients, ensuring their systems and devices operate smoothly and efficiently.

This is a unique opportunity to grow your career in a dynamic and supportive environment where customer satisfaction is paramount. If you possess a passion for delivering outstanding technical support, we encourage you to apply.

Key Responsibilities
  • Ticket Management: Manage tickets using our ticketing system (Autotask), ensuring timely resolution and closure.
  • Endpoint Management: Utilize AEM (Autotask Endpoint Management) to monitor, manage, and maintain endpoints, including remote support, monitoring, and reporting.
  • Backup Monitoring: Monitor backup systems to prevent data loss and ensure business continuity.
  • Workstation & Laptop Builds: Assist in building and configuring workstations and laptops, ensuring they meet company standards.
  • Phone Deployments: Assist in deploying new phones and configuring them for optimal performance.
  • Antivirus System Management: Manage antivirus systems to protect client devices from malware and viruses.
Requirements

To be successful in this role, you will need:

  • A strong background in technical support, preferably with experience working in an IT help desk environment.
  • Certifications: While not mandatory, relevant certifications such as CompTIA A+ or equivalent will be advantageous.
  • Excellent Communication Skills: You must be able to communicate complex technical information clearly and concisely to both technical and non-technical stakeholders.
  • Problem-Solving Abilities: You will need to be able to analyze problems, identify root causes, and implement effective solutions.
  • Strong Organizational Skills: You must be able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
What We Offer

In addition to a competitive salary, you can expect:

  • Comprehensive Health Insurance: Including dental insurance and long-term disability insurance.
  • Retirement Account: A generous retirement plan to help you save for your future.
  • Ongoing Training and Development: Opportunities to enhance your skills and knowledge in the latest technologies and best practices.
Estimated Salary Range:

The estimated salary range for this position is between $60,000 and $90,000 per annum, depending on experience.



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