Production Manager
2 days ago
The Production Supervisor plays a pivotal role in ensuring the smooth operation of our production processes. This individual is responsible for overseeing the daily activities of production, managing workload and on-time delivery, workflow and coverage, employee training, performance and engagement, and compliance and safety.
Key Responsibilities
- Ensure 100% SLA daily by effectively managing workload and resources.
- Supervise daily operations, including employee management, workflow, and coverage, to guarantee seamless production.
- Develop and implement employee training programs to enhance performance and engagement.
- Identify and address employee gaps, executing performance improvement plans as needed.
- Collaborate with leadership to ensure adequate coverage and disbursement of work across the team.
- Proactively communicate with team members, providing constructive feedback and escalating employee issues to leadership and HR.
- Assist in various production activities, including printing, inserting, metering, folding/cutting, and handwork, to meet service level agreements.
- Adhere to standard operating procedures in all operations and activities.
- Investigate production issues and work with leadership to resolve and implement corrective and preventative actions.
- Monitor and enforce safety requirements, serving as an active member of the Safety Team.
- Fulfill leadership responsibilities as needed.
- Maintain a clean and organized facility, conduct periodic inventory counts, and monitor stock levels and reorder points.
- Act as liaison between production operations and client services teams.
- Organize incoming work for printers and inserters, manage changes and expediencies on jobs in production, and complete quality signoffs on print production before and after insertion.
- Manage IT and machine maintenance tickets to maximize throughput and uptime.
- Oversee dropout and reprint processes to ensure proper reconciliation on all mailings.
- Prepare mail for nightly pickup.
- Ability to manage significant workload while producing quality work in a fast-paced environment with interruptions and deadlines.
- Experience leading production teams in high-volume transactional environments.
- Excellent organization, communication, leadership, and interpersonal skills.
- Highly skilled with computers and technology, especially Microsoft Office, with the ability to adapt to new software and systems.
- Demonstrated ability to train and oversee quality controls.
- Self-directed, continually looking for ways to improve work, eager to learn and grow.
- Knowledgeable in basic math, fractions, and percentages.
- Driver's License.
- BA in Manufacturing or Business, or equivalent combination of education and experience.
- 3+ years of supervisory experience in a manufacturing setting.
- Experience with color printing and/or mail inserting equipment strongly preferred.
- Lean manufacturing experience preferred.
- Frequently lift 10-20 lbs. and up to 50 lbs. occasionally.
- Ability to stand for 10-12 hours.
- Bend, push, and pull carts.
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