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E-Commerce Operations Supervisor

2 months ago

Wichita, Kansas, United States GOODWILL INDUSTRIES OF KANSAS, INC Full time

Position Title: E-Commerce Operations Supervisor

Overview: The E-Commerce Operations Supervisor is responsible for overseeing product management and distribution, as well as developing an efficient inventory tracking system to enhance operational efficiency. This role includes managing day-to-day operations in the absence of the E-Commerce Manager, ensuring that processed materials are effectively sold.

Key Responsibilities:

  • Manage product distribution and inventory tracking to streamline operations.
  • Supervise E-Commerce personnel and ensure adherence to established policies.
  • Handle administrative tasks related to store operations, including scheduling and evaluations.
  • Address customer inquiries and complaints with professionalism.

Supervision: This position operates under the general guidance of the E-Commerce Manager and District Manager, with significant autonomy in decision-making.

Qualifications:

  • High school diploma or equivalent, with coursework in bookkeeping, accounting, or business operations preferred.
  • Experience with internet platforms and digital photography is advantageous.
  • Strong understanding of bookkeeping and accounting principles to maintain accurate sales records.

Skills and Competencies:

  • Effective delegation and conflict management skills.
  • Strong customer focus and negotiation abilities.
  • Excellent written and oral communication skills.
  • Ability to motivate and lead a team while demonstrating integrity and trust.

Organizational Commitment: This role contributes to the mission of providing opportunities for individuals with disabilities and barriers to employment, fostering a supportive and inclusive work environment.

Safety Commitment: Adherence to safety protocols is paramount; no task is so urgent that it cannot be performed safely.

Mission Statement: To empower individuals with disabilities and barriers to employment to achieve independent and fulfilling lives.