Managing Director, Research Partner Success

2 weeks ago

Washington, United States EAB Full time
About EAB

EAB is a leading provider of data-driven insights and best-in-class capabilities to higher education institutions. Our mission is to make education smarter and our communities stronger. We work with over 2,800 institutions to drive transformative change through our research, technology, and marketing and enrollment services.

The Role

We are seeking a Managing Director, Research Partner Success to lead our research partner success efforts. This role will be responsible for maximizing the value our partners derive from our research portfolio by advising on critical institutional priorities and driving partner outcomes. The successful candidate will have a strong background in higher education research and a proven track record of building and managing relationships with senior-level executives.

Key Responsibilities
  • Deploy an existing and ever-growing understanding of key industry issues and how EAB helps partners set and execute strategy in areas like institutional strategy, finance and admin, academic innovation, student success and experience, enrollment growth, research enterprise, and talent strategy.
  • Leverage EAB's insights, best practices, tools, and data to help partners make decisions and implement best practices, bringing clarity and context to their understanding of their challenges.
  • Present partners with new ideas and potential solutions to those challenges aligned to EAB offerings, and advocate for adoption.
  • Act as an expert outside voice, building consensus among senior executives to help drive priorities forward.
  • Adjust, supplement, and/or reframe research content as needed to drive adoption of offerings for different audiences.
  • Share partner and market intelligence to foster a more collaborative and connected service approach and inform research and product roadmaps, services, engagement opportunities and execution; identify opportunities for sub-segment convenings to tackle urgent and important partner challenges.
  • Develop and maintain a strong knowledge of broader EAB offerings (e.g., Technology and Enroll360 products).
Requirements
  • Bachelor's Degree from an accredited College/University.
  • Proven record of professional success.
  • Ability to communicate effectively with senior executives, both spoken and written.
  • Willingness to travel up to 20%.
  • Valid Driver's License.
  • Demonstrated knowledge of higher education subject matter.
  • Excellent relationship building and collaboration skills; ability to build relationships with and engage and challenge senior-level executives.
  • Must possess a minimum of 10-15 years of professional experience encompassing at least three of the following:
    • Consulting or service delivery experience.
    • Superior verbal, written, facilitation, and consultative presentation skills.
    • MBA or other relevant master's or doctorate degree.
    • Experience presenting to/facilitating senior executives.
    • Leadership experience.
    • Commercial experience.
    • Client or account management experience.
Preferred Qualifications
  • Experience working with client executives, either at a college, university, or as a consultant or advisor.
  • Analytical thinking skills and ability to manage processes, projects, and operations.
  • Strong demonstrated listening skills.
  • Proven ability to deliver results, meet goals and deadlines, and hold accountability for business outcomes.
  • Proven experience managing multiple, competing priorities to deliver strategic impact.
  • Experience finding multiple solutions to complex problems and ability to comfortably manage complexity.
  • Ability to successfully overcome challenges or obstacles.
  • Ability to lead change and advocate for partners and staff.
  • Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise.

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