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Customer Service Representative

2 months ago

Tampa, Florida, United States SmartFinancial Full time
Position Overview

We are seeking enthusiastic customer service representatives who excel in a performance-oriented sales atmosphere, offering both recognition and a competitive compensation package that includes base pay and commissions. You will collaborate with a team of professionals who have established their careers by consistently achieving higher standards and striving to lead in the insurance sector.

This role is ideal for driven individuals looking to elevate their careers while working with a top-tier team. Our organization fosters a vibrant and collaborative culture where team members are encouraged to share their insights and work collectively. We are continuously on the lookout for passionate and committed individuals to enhance our workforce.

Compensation: The pay range for this position is $16-$18 per hour, in addition to commission opportunities. Our leading performers have the potential to earn between $80,000 and $90,000 annually.

Key Responsibilities:

  • Manage a substantial volume of outbound calls daily while posing qualifying inquiries.
  • Motivate customers to obtain competitive quotes from licensed agents.
  • Achieve performance metrics and key performance indicators (KPIs).

Qualifications:

  • Must reside in the Tampa area.
  • Preferred: 1+ years of sales experience.
  • Experience in a fast-paced call center is advantageous.
  • Strong communication, phone, and computer skills are essential.
  • Self-driven and capable of working independently.
  • Ability to establish rapport with customers in a dynamic environment.

Benefits:

What We Provide:

  • Competitive hourly wages along with incentives and performance bonuses.
  • Comprehensive paid training.
  • Full healthcare benefits, including Medical, Dental, and Vision.
  • Company-sponsored life insurance.
  • 401k plan with company matching.
  • Generous paid time off and holidays.
  • Bonuses for employee referrals.
  • Extensive training on our products.
  • Opportunities for cash giveaways on a daily and weekly basis.
  • Career advancement opportunities, as we prioritize promoting from within.
  • Standard work hours from Monday to Friday, 9 AM to 6 PM.

Work Environment:
Recognized as one of the Best Places to Work multiple times, we are also among the fastest-growing technology firms.

  • Be part of a supportive and committed team.
  • Experience a workplace that balances fun and hard work.
  • Thrive in a lively and energetic setting.