Help Desk Specialist
1 week ago
We are seeking a skilled Help Desk professional to join our team at Ampcus. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues with Windows and Apple computers, mobile devices, and network systems.
Key Responsibilities
• Provide technical support to clients via phone, email, or remote access
• Troubleshoot issues with Windows and Apple computers, mobile devices, and network systems
• Collaborate with internal teams to resolve complex technical issues
• Document and track technical issues and resolutions
Requirements
• High school diploma or equivalent
• Basic troubleshooting skills for Windows and Apple computers
• Basic troubleshooting of mobile devices
• Basic network troubleshooting skills
• Ability to troubleshoot issues remotely
• Basic troubleshooting skills of common Microsoft applications
• Ability to type a minimum of 20 words per minute
Preferred Qualifications
• IT related certificates preferred
• Experience using Active Directory to manage accounts
• Experience with using ticketing systems
What We Offer
Ampcus offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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