Dental Scheduler Coordinator

2 months ago

Madison, Wisconsin, United States Center for Oral Maxillofacial Surgery & Dental Implants Full time

We are seeking a skilled Dental Scheduler Coordinator to join our team at the Center for Oral Maxillofacial Surgery & Dental Implants. As a key member of our staff, you will play a critical role in delivering exceptional patient care and ensuring seamless communication between patients, providers, and referring offices.

Job Summary:

  • Provide top-notch customer service to patients, visitors, and team members via phone, email, or in-person interactions.
  • Greet patients and visitors with a friendly demeanor, creating a warm and welcoming atmosphere.
  • Answer phones promptly, providing timely responses to inquiries and concerns.
  • Schedule appointments efficiently, considering patient satisfaction, provider time, and optimal use of exam and treatment rooms.
  • Prepare daily schedules for each provider, ensuring smooth workflow and minimal wait times.
  • Manage patient flow, reducing wait times and enhancing overall patient experience.
  • Prepare patient charts, maintaining accurate and up-to-date records.
  • Maintain confidentiality of sensitive information in accordance with HIPAA guidelines.
  • Perform other related duties as assigned by management.

Requirements:

  • Bilingualism in Spanish is highly valued, with fluency preferred.
  • A high school diploma or equivalent is required, along with one year of customer service experience.
  • Basic office skills, such as typing and filing, are essential.
  • Excellent organizational and time management skills are necessary for success in this role.
  • A friendly, inviting, and professional personality is crucial for building strong relationships with patients, colleagues, and referral sources.

Compensation and Benefits:

  • The estimated salary for this position is $50,000 - $60,000 per annum, depending on qualifications and experience.
  • A competitive benefits package includes medical, dental, and vision coverage, as well as an Employee Assistance Program (EAP).
  • Uniforms/scrubs are provided to ensure a professional appearance.
  • A 401(k) plan with company match and Health Savings Account (HSA) with HDHP health plans are available for long-term financial stability.
  • Life insurance, basic and supplemental life insurance, spouse and child life insurance, paid vacation (starting at 2 weeks), and 6 annual paid holidays are also included in the benefits package.

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