Oral Surgery Scheduling Coordinator

3 weeks ago


Madison, Wisconsin, United States Center for Oral Maxillofacial Surgery & Dental Implants Full time
About Our Practice

We are an elite oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring doctors. As a vital member of our team, you will play a critical role in helping us grow the practice and serve our community with all their oral surgery needs.

Job Summary

The Bilingual Scheduling Coordinator is responsible for providing exceptional patient care, resulting in the best clinical outcomes and meeting the needs of our patients. This role requires a fun, hardworking, compassionate, and team-oriented individual who can provide concierge-level customer service while interacting with patients, referring offices, and team members.

Key Responsibilities
  • Greet patients and visitors promptly, maintaining a friendly demeanor.
  • Answer phones promptly, demonstrating a smile over the phone.
  • Schedule appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment rooms.
  • Prepare daily schedules for each provider, ensuring seamless communication.
  • Prepare patient charts, maintaining accurate and up-to-date information.
  • Manage patient flow to reduce wait times, enhancing the overall patient experience.
  • Assist patients as needed, providing support and guidance.
  • Maintain the reception area in a neat and orderly condition, reflecting positively on our practice.
  • Maintain professional relationships with referring offices, fostering strong partnerships.
  • Maintain confidentiality of all information in accordance with HIPAA guidelines.
Requirements
  • Fluency in Spanish, with excellent verbal and written communication skills.
  • High school diploma or equivalent required, with one year of customer service experience.
  • Understanding of dental terminology, with basic office skills such as typing and filing.
  • Good organizational skills, attention to detail, and a friendly, inviting, and professional personality.
What We Offer
  • Competitive salary: $55,000 - $65,000 per year, based on location and experience.
  • Bonus potential, annual merit reviews, and a comprehensive benefits package.
  • 401(k) Plan with company match, Health Savings Account (HSA), Life Insurance, Basic and Supplemental Life Insurance, Spouse and Child Life Insurance, Time Off, Disability And Leave Of Absence, Paid Vacation, 6 Annual Paid Holidays, and Long and Short Term Disability Plans.


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