Service Advisor Expert
5 days ago
We are seeking a highly skilled Service Advisor to join our team at MidSouth Auto Care. As a Service Advisor, you will be the primary point of contact for customers, setting the tone for their experience with our company.
About the RoleAs a Service Advisor, you will be responsible for communicating with customers about their vehicle repair needs and relaying information to our technicians. Your duties will include greeting customers, helping them determine repairs and relevant costs, maintaining up-to-date knowledge about our services, and contacting customers to update them on their vehicle's repair status.
Key Responsibilities- Customer Service: Ensure that customers receive a prompt, courteous, and effective greeting.
- Repair Definition: Accurately define the customer's concern and work requirements to enable our technicians to properly diagnose the issue and select the proper corrective measure.
- Communication: Continuously update the customer on the status of their vehicle in the shop.
- Support: Answer customer questions about service outcomes and consult with our technicians when necessary.
- Documentation: Write repair orders and submit them for customer approval.
- Work Authorization: Ensure that no work on a vehicle starts without customer approval.
- Warranty and Insurance: Inform customers about potential warranty protections or assist in insurance claims.
- Scheduling: Oversee and manage the schedule and workflow.
To be successful as a Service Advisor, you should have excellent communication skills, a strong attention to detail, and the ability to multitask. You should also be knowledgeable about vehicle repair services and have a passion for delivering exceptional customer experiences.
What We OfferIn return for your hard work and dedication, we offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
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