
Service Advisor
4 days ago
Duties and responsibilities may include the following:
- Ensure that customers receive prompt, courteous, and effective greeting.
- Accurately define the customer’s concern and work requirements, to enable the Technician to properly diagnose the issue and select the proper corrective measure.
- Continuously update the customer on the status of their vehicle in the shop.
- Answer customer questions about service outcomes and consulting with technicians when necessary.
- Write repair orders and submit for customer approval.
- Ensure that no work on vehicle starts without customer approval.
- Inform customers about potential warranty protections or assist in insurance claims.
- Overseeing and managing the schedule and work-flow.
- Informing customers of changes in service or when their vehicle is ready to be picked up.
Job Type: Full-time
Shift:
- 10 hour shift
-
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