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Regional Support Manager

2 months ago

Columbia, South Carolina, United States Truist Full time
Job Summary

We are seeking a highly skilled Regional Support Manager to join our team at Truist Financial Corporation. This role will be responsible for providing exceptional support to our Financial Advisors and Client Service Associates, ensuring seamless operations and excellent client experiences.

Key Responsibilities
  • Manage and oversee the daily activities of Client Service Associates, addressing escalated issues and providing guidance and support as needed.
  • Collaborate with Complex Directors to ensure effective support is being provided and identify areas for improvement.
  • Monitor operational and regulatory changes, implementing solutions to challenges and ensuring compliance with industry regulations.
  • Work closely with Compliance to address inquiries, documentation, and other issues related to branch operations.
  • Approve operational submissions and forms, ensuring accuracy and compliance.
  • Oversee training, performance evaluations, and staffing levels for assigned territory, promoting growth and development.
  • Participate in the onboarding process for new teammates and Financial Advisors, providing facilities assistance and support.
  • Facilitate events and marketing requests, working closely with Complex Directors to ensure successful outcomes.
  • Coordinate administrative and operational projects, including correspondence reviews, continuing education requirements, and access reviews.
  • Collaborate with risk and fraud departments to address client concerns and ensure compliance.
Qualifications
  • FINRA Series 7, 66, 24, and Life, Health, and Variable licenses.
  • Bachelor's degree in a related field, with emphasis in operations, supervision, or administration.
  • Strong written and oral communication skills, with exceptional decision-making and judgment abilities.
  • Detail-oriented and able to work independently, juggling multiple priorities and deadlines.
  • A minimum of 5 years of industry experience in a financial institution, with emphasis in operations, supervision, and/or administration.
  • Knowledge of securities markets, brokerage accounts, and annuity products.
  • Effective time management skills and ability to prioritize tasks.
Preferred Qualifications
  • FINRA Series 53 license.
  • 7-9 years of business experience in retail brokerage, with emphasis in operations, management, and supervision.
  • Bachelor's degree in business, accounting, finance, or equivalent education and related training.
  • Banking or investment securities experience.
Benefits

Truist offers a comprehensive benefits package to eligible employees, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan. Teammates also receive paid time off, sick leave, and holidays.