Infrastructure Team Supervisor

2 weeks ago

Indianapolis, Indiana, United States Versiti Full time
Job Description

Company Overview:
Versiti is a unique collaboration of donors, scientific inquiry, and precision medicine, recognizing the invaluable nature of blood and life. We are home to the esteemed Blood Research Institute, facilitating life-saving contributions from our donors while providing the scientific foundation for medicine through our diagnostic laboratories. Our organization unites exceptional talent with unmatched expertise in transfusion medicine, transplantation, stem cells, cellular therapies, oncology, genomics, diagnostic lab services, and medical and scientific proficiency. This synergy of skills and knowledge enhances patient outcomes, elevates service quality, and reduces healthcare costs for hospitals, blood centers, hospital systems, research, educational institutions, and other healthcare providers. At Versiti, we are dedicated to enhancing patient lives and empowering our healthcare partners.

Position Overview:
We are in search of a skilled and proactive Infrastructure Team Supervisor with a strong emphasis on cloud technologies to join our forward-thinking IT department. In this pivotal role, you will lead a team of talented professionals in the design, implementation, and management of our on-premises infrastructure and cloud environments. The ideal candidate will have experience with cloud platforms such as AWS, Azure, or Google Cloud, alongside a comprehensive understanding of cloud architecture, DevOps methodologies, and infrastructure automation. Your responsibilities will encompass advancing cloud adoption while collaborating with cross-functional teams to deliver innovative solutions that align with our strategic objectives. If you are a visionary leader with a fervor for cloud technologies and a proven history in infrastructure management, we welcome your expertise to our progressive organization.

Key Responsibilities:

  • Design, implement, and maintain the organization's server and networking infrastructure, incorporating both on-premises and cloud-based solutions.
  • Monitor and ensure optimal performance and availability across all systems.
  • Troubleshoot system and network issues, providing timely and effective resolutions.
  • Identify suitable cloud opportunities and formulate strategies for their integration into the existing environment.
  • Oversee the integration of cloud-based solutions with on-premises infrastructure, ensuring optimal performance, scalability, and security.
  • Maintain the security and integrity of systems, including data backup and recovery procedures.
  • Provide technical support and training to end-users as required.
  • Collaborate with other IT personnel to develop and implement technology strategies aimed at modernizing the IT infrastructure.
  • Manage software and hardware updates, ensuring compatibility with existing systems and applications.
  • Maintain documentation of network topology and system configurations.
  • Engage with external vendors and service providers as necessary.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
  • A minimum of 5 years of experience at the Senior level in Enterprise Infrastructure is preferred.
  • 1-3 years of experience at the Senior level in Enterprise Infrastructure is required.
  • Experience with an automated service desk system and adherence to Service Level Agreements (SLAs) and key performance indicators is required.
  • Strong knowledge of classic networking design, including TCP/IP, DNS, DHCP, VPN, and firewalls.
  • Experience with virtualization technologies such as VMware or Hyper-V.
  • Familiarity with cloud technologies such as AWS, Azure, or Google Cloud Platform.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently as well as collaboratively within a team.

Tools and Technologies:

  • Windows, Ubuntu, and Oracle Linux server operating systems.
  • Networking equipment from Cisco and Meraki.
  • Cisco-based VoIP, IP Telephony, and Call Center equipment.

Software Utilized:

  • Windows Server, Linux, and VMware.
  • Windows Desktop Operating Systems – Win10/11.
  • Desktop and Server Imaging and Management Solutions.
  • Service Desk Ticketing Systems.
  • All Microsoft Office products, including Office 365 and SharePoint.
  • Microsoft Active Directory and Group Policy.

What We Offer:

  • Comprehensive insurance coverage – medical, dental, vision, and life.
  • 401(k) plan with company matching.
  • Generous paid time off.
  • Wellness program.

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