Director of Operations

2 days ago


Bloomington, Illinois, United States Level99 Entertainment Full time
Director of Operations

Level99 Entertainment is seeking a highly skilled and experienced Director of Operations to lead our team in Tysons Corner, VA. As a key member of our leadership team, you will be responsible for ensuring a best-in-class customer experience for nearly 300,000 guests per year by managing daily operations of our full-service, scratch kitchen, restaurant and entertainment venue.

The ideal candidate will have a strong background in hospitality, entertainment, or restaurant operations, with a proven track record of delivering exceptional financial results and leading high-performing teams. You will be responsible for developing and implementing operational strategies, managing budgets, and ensuring compliance with company policies and procedures.

We are looking for a collaborative and results-driven individual who is passionate about delivering exceptional customer experiences and driving business growth. If you have a strong passion for hospitality, a proven track record of success, and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Lead and manage daily operations of the venue, including sales forecasting, labor management, and inventory control.
  • Develop and implement operational strategies to drive business growth and improve customer satisfaction.
  • Manage budgets and ensure compliance with company policies and procedures.
  • Lead and develop high-performing teams, including training, coaching, and performance management.
  • Collaborate with cross-functional teams to drive business results and improve customer experiences.

Requirements:

  • Minimum 10 years of progressive growth in a hospitality-driven organization.
  • Multi-unit operations experience, or experience in a large format unit with multiple disciplines.
  • Bachelor's Degree or above in a related field, or equivalent experience.
  • Strong knowledge of hospitality, entertainment, or restaurant operating systems, including sales forecasting, labor management, and inventory control.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.


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