Director of Operations

4 days ago


Bloomington, Illinois, United States Level99 Entertainment Full time
Join Our Team as a Director of Operations

We are seeking a highly motivated and experienced Director of Operations to lead our team at Level99 Entertainment. As a key member of our leadership team, you will be responsible for ensuring a best-in-class customer experience for our guests.

Key Responsibilities:
  • Lead and manage all aspects of day-to-day venue operations, including customer service and team member development.
  • Develop and implement strategies to improve financial performance, including sales forecasting, labor management, and inventory control.
  • Oversee service quality, operational efficiency, and guest satisfaction, ensuring that our venue meets the highest standards.
  • Recruit, hire, and train team members, providing guidance and support to ensure their success.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
Requirements:
  • Minimum 10 years of progressive growth in a hospitality-driven organization.
  • Multi-unit operations experience or experience in a large format unit with multiple disciplines.
  • Bachelor's Degree or above in a related field, or equivalent experience.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
What We Offer:
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a talented and passionate team, dedicated to delivering exceptional customer experiences.
  • Professional development opportunities, including training and education programs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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