Technical Support Associate for Printing Solutions

2 weeks ago


Harrisburg, Pennsylvania, United States ATC Full time

Position: Technical Support Specialist (Printer Services)

Work Environment: In-Office

Shift: Morning (Monday to Friday)

Role Overview:

The Technical Support Specialist is responsible for the setup and maintenance of high-speed and impact printers. Key responsibilities include:

  • Conducting physical inspections to ensure optimal printing quality.
  • Monitoring printer functionality and performance metrics.
  • Efficiently resolving paper jams and other printing interruptions.
  • Sorting, separating, and distributing printed materials.
  • Maintaining an organized and tidy stockroom environment.
  • Documenting all incidents and issues encountered during the shift in a detailed report.

This role is crucial for ensuring the smooth operation of printing services and requires attention to detail and a proactive approach to problem-solving.



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