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Executive Director of Customer Service and Claims

2 months ago

Meridian, Idaho, United States Blue Cross of Idaho Health Service, Inc. Full time
Job Title: Vice President of Customer Service and Claims

Blue Cross of Idaho Health Service, Inc. is seeking a highly experienced and skilled Vice President of Customer Service and Claims to join our team. As a key member of our executive staff, you will be responsible for providing strategic direction and leadership to our customer service and claims operations.

Responsibilities:
  • Lead and develop a high-performing team of customer service and claims professionals to deliver exceptional service to our customers.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Collaborate with cross-functional teams to identify and address customer needs and concerns.
  • Ensure compliance with regulatory requirements and company policies.
  • Manage budgets and resources to achieve business objectives.
  • Develop and maintain relationships with key stakeholders, including customers, providers, and vendors.
Requirements:
  • Minimum of 10 years of experience in customer service and claims, with a strong background in healthcare operations.
  • Proven track record of leadership and management experience, with a focus on customer service and claims.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, providers, and internal stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.