Customer Service Advocate

5 days ago


Anaheim, California, United States Visionary Marketing Group Full time
Customer Service Advocate Job Opportunity

**Company Overview:** Visionary Marketing Group offers innovative solutions in the telecommunications sector.

**Estimated Salary:** $60,000 - $70,000 annually

**Job Summary:

About the Role:

We are seeking a highly skilled Customer Service Advocate to join our team. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer experiences, and a strong understanding of telecommunications concepts.

Main Responsibilities:
  • Serve as the primary point of contact for customers, responding to inquiries and resolving technical issues.
  • Collaborate with cross-functional teams to provide comprehensive support to customers.
  • Develop and maintain knowledge of telecommunications products and services.
  • Utilize CRM systems to document customer interactions and track issue resolutions.
Qualifications:
  • High school diploma or equivalent; Bachelor's degree in a related field is a plus.
  • Previous experience in customer-facing roles or technical support.
  • Strong organizational skills and attention to detail.


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