Customer Service Advocate
5 days ago
**Company Overview:** Visionary Marketing Group offers innovative solutions in the telecommunications sector.
**Estimated Salary:** $60,000 - $70,000 annually
**Job Summary:
About the Role:We are seeking a highly skilled Customer Service Advocate to join our team. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer experiences, and a strong understanding of telecommunications concepts.
Main Responsibilities:- Serve as the primary point of contact for customers, responding to inquiries and resolving technical issues.
- Collaborate with cross-functional teams to provide comprehensive support to customers.
- Develop and maintain knowledge of telecommunications products and services.
- Utilize CRM systems to document customer interactions and track issue resolutions.
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in customer-facing roles or technical support.
- Strong organizational skills and attention to detail.
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