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Automotive Claims Specialist

3 weeks ago

Belleville, Illinois, United States Auffenberg Dealer Group Full time

Auffenberg Dealer Group of Illinois is currently seeking a talented Warranty Administrator to help expand our service team. We offer excellent pay and benefits in a fast-growing automotive industry.

Job Summary:

The Warranty Administrator position is responsible for the submission, correction, and collection of warranty claims within the guidelines of the dealership and/or manufacturer. This role acts as a liaison between external customers and all those involved internally at the dealership in the warranty claim process.

Primary Responsibilities:

  • Assist the Service Team to accurately code warranty jobs in the Data Management System.
  • Review warranty claims for accuracy, completeness, and adherence to documentation standards required by the dealership and/or OEM.
  • Process and submit warranty claims daily according to dealership and/or OEM specifications for payment.
  • Handle rejected claims according to dealership and/or OEM specifications and follow up on outstanding claims.
  • Reconcile factory payments to dealership receivables.
  • Submit daily requests for corrections to accounting office for outstanding and paid warranty claims.
  • Obtain the Service Manager's approval for claims that must be adjusted to policy expense.
  • Proactive communication with service team/parts team/OEM as appropriate to explain warranty covered, not covered, and ongoing communication and issue resolution.
  • Maintain positive working relationships with the service and parts departments.
  • Establish and maintain relationships with OEMs designated warranty representatives.
  • Keep abreast on all required OEM announcements, bulletins, communications, recalls, etc.
  • Stay current on all required OEM training.

Qualifications:

  • Previous Warranty Administrator experience required.
  • ADP experience a plus.
  • Outstanding communication skills.
  • Professional appearance and work ethic.
  • Great attitude with a high-energy personality.
  • Superior customer service skills.
  • Basics understanding of vehicle systems.
  • Basics understanding of computer keyboard operations.
  • Valid driver's license.

Estimated Salary: $55,000 - $65,000 per year, depending on experience.

Benefits:

  • Competitive pay plan.
  • 401(k) package.
  • Medical, dental, and vision insurance.
  • Paid Holidays.
  • Employee referral program.
  • Employee discounts on vehicle purchase, parts, and service.
  • Opportunities for growth and advancement.