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Patient Care Coordinator

2 months ago

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Position Overview

Are you dedicated to enhancing patient interactions and committed to a fulfilling career in healthcare? If so, we invite you to explore the role of a full-time Patient Care Coordinator.

Become an integral part of our Dental Excellence Group team, where you will play a crucial role in delivering memorable experiences for our patients. As a Patient Care Coordinator, you will have the chance to demonstrate your outstanding interpersonal skills, friendly demeanor, and passion for assisting individuals.

Key Responsibilities:

Your mission is straightforward: to share your enthusiasm, provide exceptional service, and create smooth experiences that ensure our patients feel appreciated and understood. Your meticulous attention to detail and proactive approach will enable you to anticipate patient needs, leaving them with a positive and lasting impression.

Company Values and Purpose

Dental Excellence Group is a thriving organization dedicated to delivering patient-centered, high-quality dental care in the Northwest Ohio region. Our team comprises over 100 professionals, including dentists, hygienists, clinical assistants, and administrative support staff. Our mission is to transform the perception of dental care by creating an environment that is welcoming, comfortable, and convenient.

We uphold six core values: prioritizing patient comfort and care, fostering kindness and compassion within our team and towards our patients, and maintaining integrity by addressing our mistakes. We encourage all team members to strive for excellence in their skills and service, promoting a collaborative team spirit. Lastly, we emphasize the importance of efficiency and continuous improvement, providing ongoing training to help each team member reach their full potential.

Role of the Patient Care Coordinator

The Patient Care Coordinator will serve as the primary contact for new patients, acting as a trusted source for care and financial information while coordinating various aspects of treatment. Key duties will include managing the patient intake process, conducting X-rays, preparing treatment rooms, educating patients, and handling financial arrangements. Additional tasks may involve scheduling appointments, answering phone calls, sterilizing instruments, and assisting with lab work. The ideal candidate will possess prior experience in dental or orthodontic settings, exhibit strong educational skills, maintain a positive attitude, and demonstrate exceptional customer service abilities.

Performance Metrics

  • Percentage of treatment acceptance

Essential Competencies

  • Experience in patient coordination
  • First impressions matter
  • Customer-centric approach
  • Effective oral and written communication
  • Resourcefulness and initiative
  • Commitment to excellence
  • Adaptability
  • Interpersonal skills
  • Stress management capabilities
  • Active listening
  • Integrity
  • Assertiveness
  • Self-awareness and receptiveness to feedback
  • Team collaboration
  • Passion and enthusiasm

Qualifications:

  • Basic computer proficiency
  • Experience in customer service
  • High school diploma or equivalent
  • Preferred experience in dental or orthodontic offices
  • Familiarity with dental and orthodontic insurance benefits
  • Background in accounting is advantageous