Software Systems Specialist

5 days ago


Long Beach, California, United States Dental Health Services Full time
Job Description

You will contribute to the success of our collaborative dental health approach by providing technical expertise and support. This role is ideal for someone who values making a meaningful impact and enjoys working with a team of dedicated professionals.

We are seeking an experienced Applications Systems Analyst to join our team in Long Beach, California. As a key member of our IT department, you will be responsible for owning, operating, training, and maintaining selected company software tools.

Key Responsibilities:

  • Act as the single point of contact for all employees regarding assigned applications and/or tools
  • Maintain accurate documentation and training materials for all assigned applications and/or tools
  • Represent the assigned applications and/or tools in any IT upgrade and maintenance conversations
  • Work with the IT team and vendor to coordinate system upgrades and patches
  • Provide IT support staff with knowledge to address service calls
  • Collaborate with the IT Infrastructure Engineer and department management to create SLAs and OLAs
  • Develop knowledge base articles for internal use
  • Apply extensive knowledge and professional discretion to achieve goals
  • Show significant ingenuity and flexibility
  • Built on business, technology, and training expertise, drive enterprise excellence
  • Build trust-based relationships with key stakeholders at all levels
  • Assist in creating a clear growth roadmap and secure resources needed to deliver on that growth
  • Maintain high personal accountability
  • Possess knowledge of appropriate applications and programming languages (C#, Java, PHP)
  • Familiarity with database systems and virtual machine hosting technologies
  • Experience in developing UX stories and writing software training materials
  • Strong public speaking skills and experience with cloud and locally hosted applications
  • Excellent written and verbal communication skills, strategic project management, and problem-solving techniques


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