Enterprise Software Implementation Specialist
6 days ago
We are seeking a highly motivated Enterprise Software Implementation Specialist to join our dynamic team at Procede Software. In this role, you will be responsible for delivering exceptional customer experiences by implementing our proprietary software solutions. Your expertise will be instrumental in ensuring seamless onboarding processes, providing top-notch support, and fostering long-term relationships with our clients.
Responsibilities- Implementation Expertise: Collaborate with client leadership to understand business requirements, analyze Excede system capabilities, and develop technical recommendations for data transfer and setup.
- Project Management: Estimate timelines, resource requirements, and project milestones, utilizing tools like Project Management Tools to track progress.
- Technical Support: Provide interactive support to clients as they test and utilize Excede, addressing questions and concerns in a timely manner.
- Process Optimization: Design and document setup and workflow for clients, educating internal staff as needed, and identifying opportunities for process improvements.
- Education: Bachelor's degree preferred in Computer Science or Business Administration; relevant work experience may be substituted.
- Experience: 0-2 years' experience in product/software implementation or project management; experience working with SAAS/enterprise software and strong communication skills required.
- Skillset: Strong organizational, time management, and project management skills; ability to work independently, make decisions based on sound judgment, and understand/explain technical information to non-technical users.
- Availability: Must be available to work remotely, occasional weekends, and holidays; travel up to 50% of the time, including international travel.
At Procede Software, we offer a comprehensive benefits package, including medical, dental, and vision coverage, competitive compensation ($65,000 - $95,000 per year), paid time off, volunteer time off, 14 paid holidays, lifestyle & wellness reimbursement, retirement plan with company match, and work equipment (laptop, monitor(s), keyboard, mouse, etc.). Our hybrid work schedule allows for flexibility, and our destination office in Solana Beach, CA, offers a collaborative environment. We strive to create a culture that is both challenging and fun, where individuals can grow professionally. We encourage and support career development, promoting a partnership between employees and the company. Please visit our website to learn more about our company culture and values.
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