Aquatic Leadership Position

2 weeks ago


Norwood, Massachusetts, United States Aqua Tots Swim School -Norwood Full time
Job Description
Aquatics Manager at Aqua Tots Swim School -Norwood is a key leadership position that requires a strong background in aquatics, customer service, and team management. The successful candidate will be responsible for leading and managing all aquatic staff to ensure they provide excellent customer service and adhere to the company's core values and brand standards.

About the Role
This role involves providing leadership and management in customer service and sales, human resources, staff management, facility management, and marketing. The Aquatics Manager will work closely with the General Manager to develop and implement strategies to achieve business goals and objectives.

Key Responsibilities
  • Lead and manage all aquatic staff to ensure they provide excellent customer service and adhere to the company's core values and brand standards.
  • Develop and implement customer service and sales strategies to increase revenue and improve customer satisfaction.
  • Oversee human resources functions, including hiring, training, mentoring, assessing, and scheduling of aquatic staff.
  • Manage facility operations, ensuring the pool, pump room, and pool environment meet the company's safety, cleanliness, and appearance standards.
  • Assist with marketing efforts, including implementing grassroots, local, and franchise-level marketing campaigns.

Requirements
  • Bachelor's degree in a related field preferred.
  • At least 2 years of experience in a leadership or management role.
  • Strong knowledge of aquatics, customer service, and team management principles.
  • Excellent communication and interpersonal skills.

Estimated Salary:$58,000 - $68,000 per year based on location and experience.

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