Sales & Customer Service Representative
5 days ago
At Massage Envy, we're dedicated to helping our clients feel their best. As a Sales & Customer Service Representative, you'll play a key role in delivering an exceptional experience and growing our member base.
**Job Description:**
* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach
Required Skills and Qualifications:
* High school diploma (or equivalent) and previous retail or sales experience (preferred)
* Critical thinkers with excellent math and computer skills and the ability to multitask
* Great people skills and can establish positive relationships with guests
* Supporters of total body care with a general knowledge of massage and skin care services
Benefits:
* A healthy compensation plan that rewards your hard work with $17 per hour, room to grow
* Dynamic, energizing environment where you're consistently challenged, never bored
* Training to help you grow and refine your sales and customer service skills
* Paid time off for full-time employees
* Flexible schedule for a better work/life balance
* In-depth product and service training
* Discounted massage, skincare, or stretch sessions
* 30% off all products
Culture & Support:
* Trained leadership that is invested in YOUR success
* Award programs (like Sales Associate of the Year)
* Caring community that strives to celebrate individuality and share knowledge
Estimated salary: $34,560 per year.
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