ServiceNow Technical Lead

24 hours ago


Richmond, Virginia, United States LHH Recruitment Solutions Full time

Job Summary

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We are seeking an experienced IT Service Management (ITSM) professional to lead the development and implementation of our ServiceNow platform. As a ServiceNow Engineer, you will be responsible for designing, building, and maintaining our IT service management systems, ensuring seamless integration with existing infrastructure.

About the Role

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  • This is a permanent opportunity working in a dynamic office environment for a company in Richmond, Virginia.">
  • You will work closely with all departments to lead the continuous improvement and development of the ITSM and SPM modules.">
  • Responsibilities include:">
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Key Responsibilities

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  • Architects and administers the overall development, support, and continuous improvement of ServiceNow instances.">
  • Oversees and maintains regular patch management, platform updates, and data integrity assessments.">
  • Collaborates with departments and stakeholders to facilitate successful system and process changes in addition to module and add-on implementations.">
  • Develops, tests, and deploys workflow enhancements, system integrations, and platform applications within defined change management processes.">
  • Responsible for system end-to-end information flow, user/role/group management, and related RBAC and GRC strategies.">
  • Assist in developing ServiceNow policies, procedures, and training materials for end users and specific use case scenarios.">
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Qualifications and Requirements

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  • Bachelor's degree in Information Systems, Computer Science or a related field is preferred.">
  • A minimum of 3 years working in a ServiceNow administration, development, or related role.">
  • ServiceNow Certified System Administrator certification required.">
  • ServiceNow Certified Application Developer certification preferred.">
  • Proficient knowledge of ServiceNow ITSM and SPM modules required.">
  • Working knowledge of ITAM, ITOM, GRC, Discovery and related modules preferred.">
  • Active experience with problem, change, and release management development cycles.">
  • Highly skilled in interpersonal relationships and customer service, assessing and prioritizing multiple tasks, projects and demands, working under pressure and managing time.">
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What We Offer

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The salary range for this position is $80,000 to $100,000 per year, depending on experience.

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We offer a comprehensive benefits package, including medical, dental, vision, 401K, paid time off and more.

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If you're passionate about IT service management and have the skills and experience we're looking for, please apply below.



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