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Customer Service Agent
2 months ago
This is an on-site role.
As a key member of our team, you will provide exceptional customer support while contributing to the achievement of regional goals. Your responsibilities will include identifying the nature of customer inquiries, delivering appropriate responses, and meticulously documenting all interactions in accordance with established tracking protocols.
If you are eager to embark on a career in the Electric, Gas, and Water Utility sector, Grid One Solutions is the ideal place for you.
Headquartered in Media, Pennsylvania, Grid One operates deployment facilities throughout the United States and parts of Canada. As a subsidiary of Asplundh Infrastructure Group, we are part of a larger organization that has been a trusted provider of outsourced field services to utilities and municipalities since 1928, employing over 33,000 individuals across the U.S., Canada, Australia, and New Zealand.
Job Type: Full-Time +, Non-Exempt
Compensation: $16-$18 per hour, commensurate with experience
Benefits:
- Comprehensive Health Insurance (Medical/Dental/Vision) from day one
- Company Sponsored Retirement Plan after one year of service
- Employee Assistance Program
- Life, long-term/short-term disability insurance
- Vacation Time after one year of service
- Paid Holidays after 90 days
- Efficiently and professionally manage customer complaints and inquiries.
- Demonstrate a commitment to providing outstanding customer service.
- Establish and maintain routine procedures to enhance time management.
- Adhere to and promote all company policies and procedures.
- Compile and generate statistical reports as necessary.
- Participate in cross-training for various duties as required.
- Must be at least 18 years old.
- A minimum of one year of customer service experience is required.
- Strong understanding of call center operations and reporting.
- Excellent communication and interpersonal skills.
- Bilingual proficiency in Spanish or Portuguese is preferred.
- High school diploma or equivalent; a higher degree in a relevant field is preferred but not mandatory.
- Successful candidates may be required to complete a pre-employment drug screen, background check, and/or MVR check.
- A valid driver's license is required, with a clean driving record free of major violations.
- Rare: (less than 10%): squatting, depth perception, color vision, crawling, pushing, pulling, seeing distant, climbing ladders, balancing, gripping.
- Occasional: (up to 33%): stooping, kneeling, squatting, body twisting, sense of touch, manual dexterity, lifting up to 50 lbs.
- Frequent: (up to 66%): standing, walking, sitting.
- Continuous: (up to 100%): seeing, reading, hearing-speech-range, speaking clearly.
Due to the nature of the industry and the requirement to work with or around hazardous equipment, employees must possess sufficient eyesight to judge distances and coordinate equipment, maintain focus for extended periods, endure various weather conditions while performing tasks, and communicate effectively.
About Us:
Grid One Solutions specializes in advanced metering infrastructure (AMI) deployments for electric, gas, and water utilities. Our services include smart grid implementation, meter readings, customer call center operations, field service work, and various utility asset inspections. In February 2012, we expanded our operations significantly through a merger with Utility Meter Services, Inc.
Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. We are an Equal Opportunity Employer.
