Produce Order Specialist

3 days ago

Madison, Wisconsin, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled Produce Order Writer to join our team at Whole Foods Market. As a key member of our produce department, you will be responsible for ensuring the timely and accurate ordering of produce products, maintaining inventory levels, and providing exceptional customer service.

Key Responsibilities
  • Purchase and replenish produce products through proper buying procedures, ensuring optimal inventory levels and minimizing waste.
  • Monitor and act upon open PO reports for both purchases and credits in a timely and accurate manner, maintaining a high level of attention to detail.
  • Control spoilage and shrink, achieving turn goals and participating in inventory management to optimize stock levels.
  • Complete spoilage, sampling, temperature, and sweep worksheets as required, maintaining accurate records and adhering to company standards.
  • Maximize sales potential through effective and proper procedures for stocking and merchandising products, ensuring a visually appealing and well-organized store environment.
  • Ensure orders for product are timely and accurate, monitoring inventory turns and making adjustments as needed to maintain optimal stock levels.
  • Oversee customer special order procedure, providing exceptional customer service and ensuring timely and accurate fulfillment of customer requests.
  • Analyze and control product transfers, waste, and spoilage, identifying areas for improvement and implementing solutions to minimize losses.
  • Support leadership in conducting inventories, providing accurate and timely information to inform business decisions.
  • Maintain financial profitability by meeting and exceeding purchasing and sales targets, ensuring a high level of efficiency and effectiveness in all aspects of the job.
  • Arrive to work station on time, appropriately groomed, dressed, and ready to work, working all scheduled shifts and attending required trainings and meetings.
  • Provide excellent customer service, addressing needs of customers in a timely and effective manner and modeling suggestive selling techniques, answering phones and pages promptly and courteously.
  • Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product, ensuring a high level of visual appeal and customer satisfaction.
  • Follow and comply, or ensure compliance, with established procedures, including weights and measures, health and sanitation, and safe work practices, maintaining a clean and safe working environment.
  • Maintain, or ensure maintenance of, a clean and sanitary working and shopping environment, maintaining equipment in accordance with Whole Foods Market cleanliness and safety standards.
  • Perform opening, mid, and closing duties as assigned, ensuring accuracy of signs and pricing, and immediately reporting safety hazards and violations.
  • Perform other duties as assigned by store, regional, or national leadership, demonstrating a willingness to adapt and grow with the company.
Requirements
  • 12+ months retail experience, with a strong background in produce or grocery ordering and inventory management.
  • Extensive produce product knowledge, including production, distribution, seasonal availability, advances, and trends.
  • Familiarity and/or willingness to learn about products, nutritional information, and other areas of study.
  • Working knowledge and application of all produce-related merchandising expectations.
  • Demonstrates a desire to grow with the produce team, with a strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Ability to educate team on product knowledge and convey enthusiasm, with strong basic math skills and knowledge of computer programs such as Microsoft Word, Excel, Outlook, and ordering systems.
  • Strong to excellent communication skills and willingness to work as part of a team, with ability to deliver information in a clear and respectful manner to fellow team members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and team members, with a passion for natural foods and the mission of Whole Foods Market.
  • Ability to follow directions and procedures, with effective time management and organization skills, and a strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with Whole Foods Market quality goals, with ability to maintain a clean and sanitary working and shopping environment, and maintain equipment in accordance with Whole Foods Market cleanliness and safety standards.
Physical Requirements / Working Conditions
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in wet and dry conditions.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
  • May require use of ladders.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

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