Assistant Front Office Manager

3 days ago


Dillon, Colorado, United States Vail Resorts Full time
Unlock Your Potential in a Dynamic Front Office Role

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to explore this exciting opportunity as an Assistant Front Office Manager at Vail Resorts.

About the Role:

This key position plays a vital role in ensuring seamless front office operations, including front desk, concierge, resort services, bell, and valet. As an Assistant Front Office Manager, you will provide guidance and leadership to front office staff, fostering a culture of exceptional customer service and quality standards. Your expertise will be instrumental in resolving customer complications and complaints, making informed decisions, and taking action based on good judgment and resort standards.

Key Responsibilities:

• Ensure guest service standards are consistently applied, and all hotel and departmental policies and procedures are followed.
• Monitor and respond to guest feedback, leveraging insights to drive improvements.
• Collaborate with internal teams to maximize revenue, solve oversell issues, and ensure best rates are allocated to repeat guests.
• Manage and settle billing issues, reconciling guest departures with non-zero balances.
• Develop and implement training programs for front desk and concierge staff, ensuring new hires are fully trained and efficient.
• Work closely with sales and reservations to block reservations, ensuring guest notes and requests are met.

Requirements:

• At least two years' experience in a hotel front office or guest service role.
• Valid driver's license required.
• Ability to stand for extended periods and work a flexible schedule, including mornings, afternoons, weekends, and holidays.

Preferred Qualifications:

• Experience with IQware and supervisory experience.

Vail Resorts is an equal opportunity employer, committed to diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

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