Technical Solutions Advisor
7 days ago
Finvari is a pioneering SaaS startup revolutionizing payment processes for construction companies. Our mission is to liberate leaders from manual, repetitive tasks, enabling them to focus on building the infrastructure of tomorrow.
We're a close-knit team with a proven track record of scaling successful software companies. At Finvari, innovation and customer-centricity drive our approach. We're seeking like-minded individuals who share our passion for problem-solving and want to make a direct impact.
As a Technical Customer Success Manager, you'll be the trusted technical advisor for our customers, guiding them through seamless onboarding and offering ongoing support to ensure their success. You'll have a hands-on role in shaping their experience with Finvari, helping them get the most out of our platform by configuring solutions tailored to their needs.
Responsibilities:
- Lead technical implementations for new customers and provide ongoing support
- Develop lasting relationships with customers and key stakeholders
- Configure product features and advise customers on customized solutions
- Analyze customer feedback and usage trends to identify opportunities for product and process improvements
- Create scalable customer experience processes and documentation
- Champion Finvari's inclusive culture by collaborating across teams
In this role, you will work closely with our engineering, sales, and leadership teams to drive customer satisfaction and loyalty.
We offer a competitive salary of $120,000 per year, plus benefits including health insurance, flexible PTO, and stock options. The ideal candidate will be based in the greater Seattle area.
Please note that Finvari does not sponsor employment-based visas. Candidates must be authorized to work lawfully in the United States.
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