Inbound Phone Collections Specialist
2 weeks ago
Orlans PC is seeking experienced individuals to join our Money Judgement/Consumer Litigation team as a Phone Collections Specialist. This role involves processing high-volume debtor phone calls and negotiating settlements, payment plans, or other payment arrangements in accordance with client guidelines.
Key Responsibilities:
- Handle inbound calls professionally within specified guidelines.
- Negotiate settlements, payment plans, and other payment arrangements.
- Document case management system with completed activities.
- Update client websites and respond to messages and inquiries.
- Ensure data accuracy to facilitate timely billing for each file in accordance with client timelines.
- Respond to client status reports.
- Adhere to strict compliance guidelines.
- Perform other related duties as assigned.
Requirements:
- High school diploma or equivalent; Bachelor's degree preferred.
- Prior phone collections experience required.
- High degree of customer service.
- High degree of computer skills.
- Error-free data entry skills.
- Detail orientation.
- Ability to multi-task frequently.
- Appropriate email etiquette.
- Appropriate telephone etiquette.
- Ability to work efficiently in a team environment under the pressure of deadlines.
- Experience with Collections Litigation, Call Center, and/or Document Preparation preferred.
Orlans PC is an Equal Opportunity Employer.
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Inbound Phone Collections Specialist
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Troy, Michigan, United States Orlans PC Full timeJob DescriptionOrlans PC is seeking experienced individuals to join our Money Judgement/Consumer Litigation team as a Phone Collections Specialist. This role involves processing high-volume debtor phone calls and negotiating settlements, payment plans, or other payment arrangements in accordance with client guidelines.The Phone Collections Specialist...
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