Inbound Phone Collections Specialist

2 weeks ago


Troy, Michigan, United States Orlans PC Full time
Job Title: Phone Collections Specialist

Orlans PC is seeking experienced individuals to join our Money Judgement/Consumer Litigation team as a Phone Collections Specialist. This role involves processing high-volume debtor phone calls and negotiating settlements, payment plans, or other payment arrangements in accordance with client guidelines.

Key Responsibilities:

  • Handle inbound calls professionally within specified guidelines.
  • Negotiate settlements, payment plans, and other payment arrangements.
  • Document case management system with completed activities.
  • Update client websites and respond to messages and inquiries.
  • Ensure data accuracy to facilitate timely billing for each file in accordance with client timelines.
  • Respond to client status reports.
  • Adhere to strict compliance guidelines.
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Prior phone collections experience required.
  • High degree of customer service.
  • High degree of computer skills.
  • Error-free data entry skills.
  • Detail orientation.
  • Ability to multi-task frequently.
  • Appropriate email etiquette.
  • Appropriate telephone etiquette.
  • Ability to work efficiently in a team environment under the pressure of deadlines.
  • Experience with Collections Litigation, Call Center, and/or Document Preparation preferred.

Orlans PC is an Equal Opportunity Employer.



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