Toyota Service Coordinator

4 days ago


El Monte, California, United States Penske Motor Group Full time

We are seeking a highly skilled and detail-oriented Guest Appointment Coordinator to join our dynamic team at Longo Toyota. This is a full-time position that requires a dedicated individual to work with an amazing team, ranked as the #1 Toyota Dealership in the World.

The annual salary for this role is approximately $37,440 (based on 40 hours/week and $18/hour). The Guest Appointment Coordinator Position has a Pay Scale consisting of a Base Hourly Rate, with a potential production bonus based on individual or team performance without any fixed upper limit.

Job Responsibilities:
  • Schedule appointments over the phone, in person, or from internet requests.
  • Answer incoming service calls, provide pricing, timeframes, and availability of parts related to service.
  • Place outbound calls to guests for service reminders and recall campaigns.
  • Complete contracts for flatbed and loan car recipients accurately and thoroughly.
  • Use various dealership software programs for input and retrieval of information.
  • Answer guest questions concerning services performed, products purchased, or refer them to someone who can.
  • Handle guest complaints with integrity and poise, referring dissatisfied guests to the appropriate individual for resolution.
  • Perform other administrative duties as assigned.
Requirements:
  • A high school diploma or equivalent work experience.
  • Minimum one year of customer service experience, call center experience preferred.
  • Knowledge of basic mathematical principles and application.
  • Microsoft Office program experience (Outlook, Word, Excel, PowerPoint).
  • Ability to pay attention to detail, follow up with internal and external guests, read and interpret documents, and communicate in a professional manner on the phone, internet, and in person.


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