Toyota Service Coordinator
4 days ago
We are seeking a highly skilled and detail-oriented Guest Appointment Coordinator to join our dynamic team at Longo Toyota. This is a full-time position that requires a dedicated individual to work with an amazing team, ranked as the #1 Toyota Dealership in the World.
The annual salary for this role is approximately $37,440 (based on 40 hours/week and $18/hour). The Guest Appointment Coordinator Position has a Pay Scale consisting of a Base Hourly Rate, with a potential production bonus based on individual or team performance without any fixed upper limit.
Job Responsibilities:- Schedule appointments over the phone, in person, or from internet requests.
- Answer incoming service calls, provide pricing, timeframes, and availability of parts related to service.
- Place outbound calls to guests for service reminders and recall campaigns.
- Complete contracts for flatbed and loan car recipients accurately and thoroughly.
- Use various dealership software programs for input and retrieval of information.
- Answer guest questions concerning services performed, products purchased, or refer them to someone who can.
- Handle guest complaints with integrity and poise, referring dissatisfied guests to the appropriate individual for resolution.
- Perform other administrative duties as assigned.
- A high school diploma or equivalent work experience.
- Minimum one year of customer service experience, call center experience preferred.
- Knowledge of basic mathematical principles and application.
- Microsoft Office program experience (Outlook, Word, Excel, PowerPoint).
- Ability to pay attention to detail, follow up with internal and external guests, read and interpret documents, and communicate in a professional manner on the phone, internet, and in person.
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Customer Service Associate
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El Monte, California, United States Penske Motor Group Full timeAbout the OpportunityLongo Toyota, part of Penske Motor Group, LLC, is seeking a skilled customer service professional to join our team.ResponsibilitiesProcess guest payments for vehicle servicesMaintain accurate records of transactionsProvide excellent customer service and respond to guest inquiriesAbout Our CompanyPenske Motor Group is a leader in the...
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El Monte, California, United States Penske Motor Group Full timeAs a Guest Appointment Coordinator at Longo Toyota, you will play a crucial role in ensuring the smooth operation of our Service Department. If you have excellent communication skills, are detail-oriented, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.The annual salary for this role is approximately $37,440...
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Service Department Scheduler
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Automotive Industry Entry-Level Position
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