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Customer Service Billing Lead
2 months ago
Our Commitment to Excellence
We are committed to providing exceptional customer service and support to our customers. As a key member of our team, you will play a critical role in ensuring that our customers receive the highest level of service and support.
About Us
Spectrum is a leading provider of cable, internet, and phone services to millions of customers across the United States. We are a strong community of over 95,000 individuals working together to serve our customers and drive innovation in the industry.
Who We Are Looking For
We are seeking a highly motivated and customer-focused individual to join our team as a Chat Customer Service Billing Lead. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, while also driving business results and improving processes.
Key Responsibilities
- Provide exceptional customer service and support to customers via chat and other communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues and improve business processes.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Meet or exceed customer satisfaction and service level targets.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
