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Reliability Engineering Product Owner
2 months ago
Job Summary: Vanguard's Global Technology Operations Workplace Site Reliability Engineering team is seeking a Technical Product Owner to define and execute reliability engineering strategy, work with a team of Endpoint engineers to develop, and enhance platform and tooling to scale reliability engineering practice.
Key Responsibilities:
- Develop and communicate the technical vision, OKRs, and roadmap for reliability engineering service, aligning with the Product Family and stakeholders.
- Make decisions related to the design and continuous improvement of the technical solution for the product or service, effectively communicating them to the team.
- Build and prioritize the product backlog based on business value, provide technical direction on implementation, and ensure team members understand the stories in the backlog and their business value.
- Engage with customers and stakeholders regularly to gather feedback and refine the product roadmap and backlog as needed.
- Raise and resolve dependencies and impediments with the support of the Scrum Master.
- Communicate project status and issues regularly to stakeholders, including leaders and senior managers, and influence key decisions.
- Conduct/participate in Agile ceremonies as needed, and mentor and coach the team in Agile practices as well as Product Owner mindset.
- Oversee sub divisional SRE training and develop SRE community of practice.
- Ensure quality and continuous improvement of team processes, practices, and deliverables.
Requirements:
- Deep understanding of reliability engineering practices and industry trends, specifically within Workplace and/or Endpoint Solutions.
- Able to make delivery decisions at the team and product level, with input from Endpoint leadership.
- In this role, you will have the opportunity to build expertise in Lakeside SysTrack.
- Ability to develop and enhance scope of SRE offerings.
- Understanding and knowledge of various internal roles (both business and technology) and how they interact with the product.
- Ability to use design thinking techniques to ideate and collaborate with customers to design the product or service and ensure it meets their needs.
- Strong network and ability to influence decisions within the business function.
- Excellent communication skills with the ability to align the organization on complex technical decisions.
- Strong problem-solving skills with the ability to manage and lead the team to push solutions and progress.
- Strategic thinker capable of envisioning the future of the product.
- Coaching and mentoring skills to support team members.
- Passion to challenge the status quo, find new solutions, and embrace change.
- Willingness to step outside of the comfort zone to learn and encourage teams to do the same.
- Belief in a non-hierarchical culture of collaboration, transparency, safety, and trust.
- Empowerment of others to fail, learn, and grow, with an experimental mindset to drive innovation.
- Experience participating in teams in an Agile setting.
- Experience in backlog prioritization and grooming, including technical priorities, writing stories, user testing, etc.
