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ServiceNow HRSD Product Owner
2 months ago
We are seeking a highly skilled ServiceNow HRSD Product Owner to join our team at CVS Health. As a key member of our HR service delivery team, you will play a pivotal role in driving the strategic direction, development, and implementation of HR service delivery solutions within the ServiceNow platform.
Key Responsibilities- Define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform, aligning with organizational HR goals and objectives.
- Collaborate with HR stakeholders, including business leaders, IT teams, and end-users, to gather and understand their requirements.
- Translate business needs into actionable product features and user stories.
- Manage the product backlog, prioritize features based on business value, user impact, and technical feasibility, and communicate priorities effectively to the development team.
- Lead sprint planning, backlog grooming, and sprint reviews in collaboration with Agile development teams, ensuring that sprint goals are achieved and stakeholder expectations are met.
- Conduct user acceptance testing (UAT) to validate the functionality of delivered features, gather feedback from end-users, and drive continuous improvement based on user input.
- 5+ years of ServiceNow HRSD product owner experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Service Center, and HR Portal.
- 4+ years of hands-on experience in supporting HR processes and workflows, including employee lifecycle management, onboarding, offboarding, performance management, and employee self-service.
- Proven experience as a Product Owner or similar role, with a track record of successfully leading Agile development teams and delivering high-quality software products.
- Experience with ServiceNow HRSD Service Portal and Service Catalog customization.
- Knowledge of HR compliance regulations and data privacy laws, such as GDPR and CCPA.
- Ability to design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
We offer a competitive salary range of $83,201.90, a comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced ServiceNow HRSD Product Owner looking for a new challenge, please submit your application.
