Customer Service Associate

1 week ago


Boonville, California, United States Wagoner Hickok Insurance Full time

We are seeking a Customer Service Representative to fill the role of assisting customers in resolving their inquiries and issues regarding our products and services.

About the Role

This position is ideal for individuals with excellent communication skills, who can provide top-notch customer service, and work well under pressure.

Responsibilities
  • Handle Customer Inquiries: Respond to customer calls, emails, or chats in a timely and professional manner, addressing their concerns and providing solutions.
  • Product Knowledge: Stay up-to-date on our product offerings, features, and benefits, enabling you to provide accurate information to customers.
  • Troubleshoot Issues: Identify and resolve customer complaints in a fair and efficient manner, ensuring high levels of customer satisfaction.
  • Document Customer Interactions: Maintain accurate records of customer interactions, including conversations, resolutions, and follow-up actions.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in sales, insurance, or related fields.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with customers and colleagues alike.
  • Problem-Solving: Strong problem-solving skills, with the capacity to analyze situations, identify solutions, and implement them efficiently.
  • Teamwork: Ability to work collaboratively with colleagues, sharing knowledge, and contributing to team goals.
What We Offer
  • Competitive Salary: A competitive salary of $45,000 per annum, commensurate with your experience and qualifications.
  • Ongoing Training: Regular training and development opportunities to enhance your skills and stay updated on industry trends.
  • Friendly Work Environment: A dynamic and supportive work environment, where you'll have the chance to grow professionally and personally.


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