Customer Service Ambassador
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at BTC Bank. This role involves providing exceptional customer service, resolving issues promptly, and maintaining a positive attitude.
About BTC Bank
BTC Bank is a community bank that values personal customer service. We pride ourselves on serving our friends and neighbors with courteous, professional banking services.
Key Responsibilities
- Respond to customer inquiries via telephone and face-to-face meetings.
- Assist customers with routine account-related requests such as funds transfers, automatic funds transfers, stop payments, and inquiries about bank deposit products and service charges.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Cross-sell bank products and services based on customer needs.
- Process necessary paperwork to rebate customer service charges.
- Verify information on ATM/debit card applications to the information in the customer database.
- Send exceptions to personal banking counselors for corrections.
- Update the system with messages regarding ATM/debit cards and service charge rebates.
- Balance customer checkbooks.
- Perform customer requested research, including printing statement and check copies.
- Input, maintain, and/or delete ATM and debit cards within the system.
- Transfer funds to cover customer overdrafts as directed by bank operations.
- Notify the research and adjustment coordinator of required adjustments as reported by customers.
- Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
- Distribute to customers and properly log all "hold statements" and check orders held by the bank.
- Act as backup to the receptionist, ATM/debit card coordinator, and safe deposit vault attendant.
- Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
- Monitor the "bad address" report and attempt to track down customers and obtain updated information.
- Assist the operations processing specialist by verifying the accuracy of document images.
- Open, set timers, and close the safe deposit vault utilizing dual control.
- Conduct call-backs to external check printing companies to verify customer information.
- Process lockbox payments, including deposit preparation and daily report transmission.
- Contact customers to obtain necessary signatures on items with missing or irregular signatures.
Requirements
- High school diploma or equivalent.
- Previous cash handling experience preferred.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Compensation
The estimated salary for this position is $40,000 - $60,000 per year, depending on experience.
About BTC Bank
BTC Bank is an equal opportunity employer and welcomes applicants from diverse backgrounds.
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