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Client Support Specialist
2 months ago
Position Title:
Customer Experience Agent (Customer Service) - On-Site Position
Job Overview:
Become a vital part of a dynamic and innovative environment as an on-site Customer Experience Agent. This role involves engaging with residential clients and delivering a variety of solutions and services in a collaborative workspace.
As a Customer Experience Agent, you will utilize established policies, procedures, and systems to manage service requests, address billing inquiries, and resolve sensitive customer issues. Comprehensive training will equip you to meet customer needs effectively, conduct research, and follow up on client accounts. Additional responsibilities may be assigned as necessary.
Key Responsibilities:
- Provide exceptional customer service and support.
- Process service and emergency orders accurately.
- Assist customers with billing and credit inquiries.
- Engage in continuous learning and development through structured training programs.
Training and Work Schedule:
Initial training will occur Monday through Friday, with specific hours designated for the first several weeks. Post-training, employees will work on a set schedule that may include varied start times and weekend shifts. Attendance is crucial, as the customer experience center operates around the clock to meet client needs.
Incentives:
- Competitive compensation package
- Comprehensive benefits
- State-of-the-art training facilities
- Retirement savings options
- Opportunities for career advancement
- Education reimbursement programs
Qualifications:
A high school diploma or equivalent is required. Candidates should have at least one year of experience in customer service or a related field, demonstrating strong customer interaction skills. Proficiency in keyboarding and basic Microsoft Outlook is necessary. Excellent communication and interpersonal skills are essential for success in this role.
Applicants should possess effective analytical abilities to manage escalated situations and draw logical conclusions from data. Flexibility to work various shifts, including weekends and holidays, is required. Attention to detail and the ability to manage multiple tasks efficiently are crucial.
About MidAmerican Energy:
MidAmerican Energy Company is a leading utility provider in the Midwest, delivering regulated electric and natural gas services to millions of customers. The company is committed to sustainability and operates a diverse portfolio of energy-generating assets, with a significant focus on renewable energy sources.
Company Culture:
At MidAmerican Energy, we value diversity, equity, and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to various protected characteristics.
