IT Service Management Transformation Lead

5 days ago


New York, New York, United States Syntricate Technologies Full time
Job Overview
The role of IT Service Management Transformation Lead at Syntricate Technologies involves driving projects in process architecture, improvement, new process rollout, and effectiveness monitoring. Leveraging skills in business analysis and project management, the successful candidate will assist in prioritizing, planning, and delivering initiatives in the ITSM space.

About You
We are seeking a highly skilled professional with a strong background in IT Service Management, expertise in designing and implementing process improvements to optimize efficiency and effectiveness, and excellent analytical and problem-solving skills. The ideal candidate will have experience collaborating with cross-functional teams to define process architecture and design solutions that meet business requirements.

Responsibilities
  • Facilitate the building of the ITSM roadmap.
  • Lead projects and initiatives in the transformation of IT Service Management processes to align with industry best practices and organizational objectives.
  • Collaborate with cross-functional teams to define process architecture and design solutions that meet business requirements.
  • Conduct business analysis to identify areas for process improvement and develop strategies for implementation.

Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8+ years of experience in IT Service Management, with a focus on process architecture, process improvement, business analysis, and project management.
  • Strong understanding of ITIL framework and its application to IT Service Management.
  • Proven track record of successfully leading IT Service Management transformation initiatives.

Benefits
This is a full-time position with a salary range of $180,000 - $220,000 per year, depending on experience.

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