Strategic BPO Transformation Lead
7 days ago
Job Overview
The Strategic BPO Transformation Lead will be responsible for overseeing the comprehensive delivery of a large-scale Business Process Outsourcing (BPO) program.
This role involves engaging with stakeholders across various business divisions to ensure alignment and active participation in the BPO initiative. The Strategic BPO Transformation Lead will facilitate successful transitions into the program and maintain alignment with BPO suppliers.
Key Responsibilities
- Delivery Management: Develop and implement a centralized framework for BPO, collaborating with business areas to determine the most suitable model (onshore, nearshore, or offshore).
- Partner with the third-party risk management team to ensure supplier compliance with requirements and oversee the end-to-end delivery of BPO functions across multiple business areas.
- Establish a clear program framework, ensuring ongoing engagement with Supplier Relationship Management (SRM) and key stakeholders.
- Define service delivery expectations, ensuring that Service Level Agreements (SLAs) and key deliverables are met by suppliers.
- Engage with business leaders and COOs to align on objectives and ownership of the program.
- Supervise the formation of transformation and due diligence teams, clearly defining roles and responsibilities.
- Design and implement standardized templates and communication channels to enhance transparency and consistency.
- Guide program leads in mobilizing subject matter experts as needed and monitor program delivery to ensure adherence to budgets and sustainability.
- Review and approve milestones and completion proposals, providing ongoing performance, cost, and delivery analytics.
Interpersonal Engagement
- Build strong partnerships with business stakeholders to influence and define program scope, timelines, and deliverables.
- Foster a collaborative environment by clearly communicating the vision for target outcomes and ensuring alignment with overarching transformation objectives.
- Conduct impact assessments of transformation outcomes and engage process owners to secure buy-in for the target end state.
- Collaborate with business and infrastructure leaders to identify and engage subject matter experts, promoting cross-divisional initiatives.
Expertise and Leadership
- Exhibit a deep understanding of BPO and stakeholder requirements, influencing the transformation agenda to deliver timely and sustainable outcomes.
- Utilize strong organizational skills to establish a standard framework for program setup and guide team members in creating effective program teams.
- Communicate a clear vision of transformation deliverables across the organization, encouraging stakeholder buy-in.
- Regularly solicit feedback from senior stakeholders to refine program plans and engage methodologies such as Six Sigma, Lean, or Agile as appropriate.
Compensation
We offer an estimated salary range of $120,000 - $180,000 per annum, depending on experience.
About DSJ Global
DSJ Global is a revolutionary search firm specializing in bespoke executive search solutions. We operate on an international scale, providing tailored services to clients across various industries and sectors.
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